![]() Personable, kind, and you love helping customers.Keep an eye on critical issues and alert the engineering team.Browse through logs to find specific events.Be consistently hitting and exceeding your customer experience goals.This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome Own swift resolution of technical issues on behalf of our customers by partnering with the product team.Work closely with customers and our product team to help ship changes that reduce the number of product-related questions.Juggle customer conversations while maintaining five-star customer service standards.Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals.Resolve customer questions in chat, email, and over zoom.Shadow colleagues, learn best practices for what makes CP Customers successful.Learn how Chili Piper works and why our customers use it.Currently, we are looking to add Customer Support Engineers across three regions: Americas (PST to EST), EMEA (GMT-4 to GMT+3), and Asia/Australia (GMT+3 to GMT+10). You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. The goal of the Department of Customer Love is to be the voice of our customers and drive change. ![]() We are sitting on fresh rounds of funding, and are ready to take over the world (in the most civil and appropriate way possible, of course). And we don’t mean that in the cliché way. We’re a certified unicorn breeder™ with amazing customers like RingCentral, Airbnb, Square, Intuit, Spotify, Twilio, and many other cool logos. And our advanced routing and booking software make it possible for sales and marketing teams to book meetings instantly and generate more revenue while spending less. We fuel today’s high-growth revenue teams. ![]()
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